Online Services
For customer convenience, Open Valve Technologies, Inc. offers online support services using a remote connection.
Benefits of Service Via Remote Connection
Non-intrusive: Using this method of support, technicians do not enter the customer's home or office.
Convenient: Because this service is performed through the Internet, there is no need to transport the computer; it stays in the owner's environment.
Hassle-free: Little interaction from the customer is required for the process, and nearly all work can be compeleted without the customer monitoring the computer.
Secure: This service is completely trackable, allowing the customer to view the exact duration of the service, as well as the changes made.
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Remote Assistance Price Guide (hourly rates unless otherwise specified) |
| | Business | Home |
OVT Subscription This service is a 1-Year monthly subscription to Unattended Support. This service includes 24/7 rapid assistance and regular maintenance. Through secure remote access, frequent diagnostics are made and recorded by our trained IT professionals to track reccurring issues and ensure all programs are up-to-date and functioning nominally. This service keeps you and your computer running - no matter what. | $35 (per Month) | $25 (per Month) |
General Assistance This is a per request service in which any computer-related question or problem may be addressed. | $25.00 (Per Request) | $15.00 (Per Request) |
System Repair An all-inclusive service in which we diagnose and repair all system software problems. | $75.00 | $40.00 |
System Tune-Up Basic system tune-up that improves system performance by removing unecessary files, programs, and viruses as well as ensuring your computer's up-to-date. | $50.00 | $35.00 |
Diagnostic (Evaluation/Estimate) An evaluation process in which we identify major system problems and provide an estimate for repair. | FREE | FREE |
Open Valve Technologies, Inc. uses remote connection solutions provided by Citrix®.
Citrix® is a registered trademark of Citrix Systems, Inc., in the United States and other countries. GoToMyPC®, GoToAssist™ and GoToMeeting™ are trademarks or registered trademarks of Citrix Online,
LLC, in the United States and other countries.