Remote Support
Remote support is a web-based service that allows IT professionals to connect to clients’ computers remotely to quickly and conveniently provide technical support.
How do I get Remote Support?
1. Simply contact us with a request for remote support.
2. A support technician will contact you with your session information in your preferred method:
By E-mail: Click the link in the e-mail to be instantly connected to your support session
By Phone: Go to www.fastsupport.com, enter the 9-digit Support Key as provided by your support technician then click the "Start Support Session" button.
3. Your technician will be able to view and control your computer to solve your technical problems.
After connecting to your support session, you can also enable your technician to connect to your computer using Unattended Support so that he or she may connect while you are away from the computer.
Unattended Support is a great solution if you cannot be present at the computer in need of assistance or so that your technician may apply updates and perform routine maintenance without interrupting your work. You may temporarily block or permanently disable Unattended Support at any time.
All of the activity performed by your technician is completely trackable, including the total duration time that your technician was connected and what actions were made.
*Your computer must be turned on for a technician to connect remotely
Having problems with the remote support software?
Check out the step-by-step guide on installing the application
Citrix® is a registered trademark of Citrix Systems, Inc., in the United States and other countries. GoToMyPC®, GoToAssist™ and GoToMeeting™ are trademarks or registered trademarks of Citrix Online,
LLC, in the United States and other countries.